As you know if you have read my previous posts (Wal-ternate Reality and Will The Real Crazy People Please Stand Up), Wal-Mart and I have an ongoing love/hate relationship. They are by far the cheapest in the area to buy just about everything, including groceries and, with a household of six, I’m pretty much locked into purchasing from them.
This does not mean that I like it. It’s usually crowded and noisy and crazy and I’ve had so many issues there. Alas, I’m a shopping sheep and take the path of least resistance. That said, I ran out of contacts again last week. In Wal-ternate Reality I needed contacts, too, and actually made a trip to the eye doctor inside of Wal-Mart so that I could order some. Read the post for the insanity of that particular trip. Suffice it to say that I struggled with getting them to enter my prescription and it ended up being a pretty funny (albeit frustrating) moment.
Flash forward to now. My prescription still hasn’t been entered into their system. Funny how it doesn’t actually make it in there by osmosis. I cross my fingers and hope that they’ll be able to figure it out if I do it online. At least I don’t have to suffer through talking to them. I get on their friendly website, sign in (because I’ve been to this rodeo before), enter my request, enter all of my eye doctor’s information (the one inside their very own vision center), and submit. I get my e-mail confirmation and I figure–ok, I really just hope–all will be well. At least the website works…
The following day I get a new e-mail from the Wal-Mart online vision center…
My eye doctor? The one inside of their vision center? The one that’s actually ten feet from the desk where the vision center employees sit?
They were UNABLE to reach her to confirm my prescription…
So they cancelled my order…
My immediate thought is that this particular vision center should be put of its misery (and mine). I suddenly have a flash of the Youngest Stepdaughter, who says she’s searching diligently for (insert lost item here), standing in the center of her room… staring at the ceiling. I think she might be perfect for a job like this… AT THE AGE OF TEN. How can these people seriously NOT find the eye doctor in their own office?
I actually laugh… for just a second. I have a short moment in which I wonder how much incompetence gets paid hourly. Then I pick up the phone, take a deep breath, and prepare to explain my story to the voice on the other end.
“Hmmm…. really? Here in our center? I don’t remember actually getting a web order. I’m surprised that it would have been canceled by someone here. Can I just do a phone order for you? Would that work?”
I am so shocked by the reception and the fact that this employee actually sounds like she has a brain in her head that I just go ahead and do the phone order. I was all prepared to argue with them, like I usually have to do. I had my hackles up, I was ready to roll. But the gal on the other end of the phone line was actually pleasant… AND helpful. It was a moment of sheer joy, I must tell you.
Even better? Last week my husband stopped by to pick them up for me and they were THERE… no hassle… the right prescription… the right quantity… nothing was wrong.
Even better than that? Now my prescription is actually in the system!
Miracles do still happen. Right here on earth!
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