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Miracle at Wal-Mart

August 21, 2007

As you know if you have read my previous posts (Wal-ternate Reality and Will The Real Crazy People Please Stand Up), Wal-Mart and I have an ongoing love/hate relationship. They are by far the cheapest in the area to buy just about everything, including groceries and, with a household of six, I’m pretty much locked into purchasing from them.

This does not mean that I like it. It’s usually crowded and noisy and crazy and I’ve had so many issues there. Alas, I’m a shopping sheep and take the path of least resistance. That said, I ran out of contacts again last week. In Wal-ternate Reality I needed contacts, too, and actually made a trip to the eye doctor inside of Wal-Mart so that I could order some. Read the post for the insanity of that particular trip. Suffice it to say that I struggled with getting them to enter my prescription and it ended up being a pretty funny (albeit frustrating) moment.

Flash forward to now. My prescription still hasn’t been entered into their system. Funny how it doesn’t actually make it in there by osmosis. I cross my fingers and hope that they’ll be able to figure it out if I do it online.  At least I don’t have to suffer through talking to them.  I get on their friendly website, sign in (because I’ve been to this rodeo before), enter my request, enter all of my eye doctor’s information (the one inside their very own vision center), and submit. I get my e-mail confirmation and I figure–ok, I really just hope–all will be well. At least the website works…

The following day I get a new e-mail from the Wal-Mart online vision center…

My eye doctor? The one inside of their vision center? The one that’s actually ten feet from the desk where the vision center employees sit?

They were UNABLE to reach her to confirm my prescription…

So they cancelled my order…

My immediate thought is that this particular vision center should be put of its misery (and mine). I suddenly have a flash of the Youngest Stepdaughter, who says she’s searching diligently for (insert lost item here), standing in the center of her room… staring at the ceiling. I think she might be perfect for a job like this… AT THE AGE OF TEN. How can these people seriously NOT find the eye doctor in their own office?

I actually laugh… for just a second. I have a short moment in which I wonder how much incompetence gets paid hourly. Then I pick up the phone, take a deep breath, and prepare to explain my story to the voice on the other end.

“Hmmm…. really? Here in our center? I don’t remember actually getting a web order. I’m surprised that it would have been canceled by someone here. Can I just do a phone order for you? Would that work?”

I am so shocked by the reception and the fact that this employee actually sounds like she has a brain in her head that I just go ahead and do the phone order. I was all prepared to argue with them, like I usually have to do. I had my hackles up, I was ready to roll. But the gal on the other end of the phone line was actually pleasant… AND helpful. It was a moment of sheer joy, I must tell you.

Even better? Last week my husband stopped by to pick them up for me and they were THERE… no hassle… the right prescription… the right quantity… nothing was wrong.

Even better than that? Now my prescription is actually in the system!

Miracles do still happen. Right here on earth!

9 Comments leave one →
  1. Traci permalink
    August 21, 2007 5:34 am

    My friend recently told me that for a school project her teenage son had to compare the prices of a specific list of groceries at several local stores. He chose Safeway, King Soopers and Wally World. His unscientific research showed that not only were most things on the list less expensive at Wally World, but in many cases they were up to $1.00 cheaper! After hearing this, I am now more likely to brave the crowded aisles and do my shopping there! You know, so I can have more money to put gas in the BAV! Ha!

  2. August 21, 2007 6:24 am

    I hate Wal-Mart. I used to like it when I was in college, I mean seriously — it was THE thing to do in Waco, TX on a Friday night.

    “Whatcha’ll doin’ t’nite?”

    “Goin’ ta Wal-Mart.”

    Yeah, so somewhere along the way my love turned to hate. Maybe it’s because our particular Wal-Mart is near a not-so-savory part of town and the target market of Wal-Mart actually *shops* at Wal-Mart. I know you know the “types” so please save me the insults this early in the morning.

    If you’re looking for cheap groceries and household stuff I would highly recommend I have used it for about 12 weeks now and our grocery bills went down from about $700/month to around $400/mo. I’ve also learned a little secret — shop as much as you can at Walgreens and Rite-Aid and Longs Drugs, etc. They usually have a decent food section that is way cheaper than the grocery stores. And, when you pair up their low prices with their store coupons, and then with the manufacturer’s coupons, you’re golden.

    Case in point, last Sunday:
    Walgreens had Kraft Mac & Cheese on sale: 5 for $3.00. Safeway is normally $1.29 each, or .99 on sale. I paired Walgreen’s sale with a manufacturer coupon ($1.00 of 3) and my total was .40 each. Not too shabby.

    Caveat is you have to like cutting Sunday paper coupons. With football season coming up, it suits me just fine. Happy day everyone!

  3. August 21, 2007 6:26 am

    One more…
    Walgreens had a Buy 1 Get 1 Free Clairol hair color. I had a coupon for Buy 1 Get 1 Free Clairol hair color. Guess what ladies? I just two boxes for free….

    Who knew a business major could be so flippin’ cheap?

  4. August 21, 2007 4:29 pm

    I hate walmart, though they are the only ones here that seem to keep what we need in stock (like pool supplies when it is over 100 degrees every other place says it isn’t pool season). But, I will only go there if I have to. Life is crazy that way I guess. But then, my walmart is where all the “wanna be gang bangers” and such hang out. I don’t even like walking through the parking lot here with an armed escort.

  5. August 21, 2007 6:10 pm

    I hate Walmart too! I hate it with a passion. I’m glad you got your contacts, though, so you can see to write about how stupid Walmart is! I’m glad someone else hates it as much as me.

  6. Kelly permalink
    August 21, 2007 7:39 pm

    I hate Wal-Mart; will do just about anything to avoid it. I have also had many problems with Wal-Mart’s pharmacy. Rarely could they fill an entire prscription. They would be short several pills and I would have to make another (dreaded) trip back. Ugh! That got old and I switched to my neighborhood pharmacy and they treat me like gold! Yes, Wal-mart, if my nieghborhood parmacy can’t fill all the pills…. THEY DELIVER IT TO MY HOUSE! HA! Like Daisy, I also get great deals at Walgreens. Just an FYI on the contacts; try online at (I know… sounds corny.) I get extras at great prices for my son from them. Insurace only covers so many pair and ordering from the optomotrist (and Walmart)is pricey.

    Sooooo glad you got your miracle, though. I know…. it’s rare these days!

  7. August 21, 2007 8:21 pm

    Did you go to the Bxxxxxxx Wal-Mart? I have to ask because I get such poor service there, but was truly shocked recently when I was helped with my new glasses with a smile and competance. It was shocking! But NOT normal.

    My eye doctor there always seems mad at me and truly bored and lethargic with his chosen profession, but they did publish a very nice brochure with his picture and him looking like he cares.

    However, I ordered contacts right before we left town and asked, “How soon will these be in because I’ll be out of town for a week?” to the gum-chomping girl more interested in flirting with her boyfriend than helping me. She became very alarmed and stated that they were special order and she would not order them if I wasn’t going to pick them up because they’d still have to pay for them. Guess what? I got home and they still aren’t in…2 weeks later. If I find out that twit didn’t order them…

  8. August 21, 2007 9:07 pm

    @Traci – Wal-Mart is seriously cheaper. I can shop at the local grocery chains and spend $100 more for exactly the same items. Sigh. I guess I’m a slave to the Wal-Mart prices.

    @Daisy – you color your hair? Say it isn’t SO!

    @Lacey, Kelly and Chelly – it’s true. I really do hate Wal-Mart, but I LOVE the prices. I’m such a cheapskate, seriously. 🙂 And we are so brainwashed. A couple of weeks ago I was shopping there for the youngest’s birthday and found NOTHING that I needed, except a video game. I was so NOT standing in line for just the video game. I was on the phone with hubby and we was like, “It’s cheaper there, just buy it.” I said, “How much is it at Target, because it’s $49.89 here.” His reply? “$49.99” I’m NOT standing in line for 10 cents, that’s for dang sure!

    @Jeanie – you have to ask for Nicole. She’s the bomb out there. She always helps us out with a smile and gets us exactly what we need. They’re not the ones we usually have the problem with. I’ll send you info on the “evil Wal-Mart” under separate cover. 🙂

  9. Smirking Cat permalink
    November 12, 2007 12:42 pm

    Walmart is fine…at 6 AM on a Saturday before anyone else is even conscious enough to block the aisles with their carts or write a check at the register or form a line 20-people long with 15 items a piece at the 10-items-or-less express lane!

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